Developing a better service experience across BC and other jurisdictions
BC Registry Services is a multi-year modernization initiative by the British Columbia Government to streamline the business registration process. Service Design | Web & App Development | UI/UX | IAProject summary
Situation
The project is driven by the bold vision of BC ROS: to develop a better service experience and make it easier for citizens and businesses to complete transactions and filings across BC and other jurisdictions. The Ministry of Citizens’ Services procured a team composed of resources from FreshWorks Studio and financial services partners to collaborate with BC Registries on modernization.Solution
By working in an agile manner and incorporating user feedback, the team provided a responsive web-based application that feeds into a consolidated database. The application has a clean, modern user interface that makes it easier for both citizens and businesses to complete registrations with the province of BC and across other jurisdictions and manage accounts."It's easy to run a scrum team in a government environment but very hard to scale it. Figuring out how to marry agile and change management processes is the key to success."
Jyoti
Release Manager
Disciplined agileThe team followed a disciplined, agile approach, borrowing aspects of program management from SAFE (Scaled Agile Framework).
Replaced paper processes10 applications support business registration for 10 different entity types
Technology
